Bolt’s Live 24/7 Dispatch Center

Bolt’s Live 24/7 Dispatch Center

Customer-Service

What is a live 24/7 dispatch center?

So we often get asked out our Live 24/7 dispatch center and we are proud to say we are on to the few security guard companies in Arizona to have one staffed by our own personnel.  Many think it is just a room with a staff answering phones, taking messages, but it is so much more.  We prefer to think of it as a NOC (Network Operations Center) equipped with data and power redundancies.

A Bolt Security Guard Services dispatcher is a life line to a security guard at the other end of the telephone.  More often than not security guards are in a secluded area, alone, protecting a property.  It is our dispatcher’s responsibility to perform a welfare check on that security guard and be available for any potential emergencies that may arise.  If there is a problem or situation our security guards have the added comfort of knowing that someone on duty and available 24/7 to assist them.

A Bolt dispatcher is familiar with things observed in the field.   In partnership with BSN Security our dispatchers act as Virtual Guards providing live video monitoring services to many properties across the valley.  Keeping an eye out for trespassing and acts of vandalism our dispatchers are trained to observe and report incidents as they occur.

The next time you are calling into Bolt Security Guard Services think of the dispatcher on the other end.  They are not an answering service but an essential component to a security guard company.

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