Front Desk Security Essentials
Truth be told, one of the most vulnerable security areas in an organization or in a business corporation is the front desk. It’s a high traffic area, as well as the get away to departments and offices. Not just that, receptionists who are usually isolated or left alone, are usually the first ones who face the violent, irate, and dangerous customers.
For this purpose, it’s important to familiarize yourself with front desk security and this includes the following:
– Identifying and resolving security vulnerabilities not only at the front desk, but reception area as well.
– Come up with policies and procedures that would help in maintaining a secure front desk area and facility.
– Determine the at-risk and threatening behaviors that annoy customers and visitors.
– The right way to talk to aggressive visitors and customers.
– Consult and cooperate with both law enforcement and emergency personnel.
– Have a security incident response plan ready, and this should include crime scene prevention.
It’s very important that the front desk security is modified and enhanced in a sense that it would help the management team-a multi-disciplinary group of committed personnel and professionals who could evaluate specific threats being pinpointed by the organization.
A management team can be composed of safety and health, human resources, legal counsel, risk management, and the front line employees.
An in-depth assessment should include the following:
– A thorough review of the facility made by a trained professional.
– Audit of past incidents.
– Candid report of the employees’ concerns, as well as the perception in the security.
– Examination of both policies and procedures.
Lastly, a desk professional should be fully dedicated with his tough responsibilities, and having a front desk security would give the assurance that they are not in any danger. Through this, one could prepare himself, as well as the company from any impending security issues.